Thank you for the required service updates and providing the costs for parts, labor, and estimated time.

Paul Lowery our sales rep was amazing. From the start he took great care of us. From the appraisal on my trade in to showing us the inventory. Once we settled on a new Tahoe, Paul went to work! We finally agreed on a price with him, and leadership. He processed all the paperwork with no issues. On the day of our new Tahoe delivery/pickup, Paul showed us everything about the Tahoe. He diligently went through the entire set-up, apps, equipment. Paul was very trusting and made us feal like family. Thank you Castle Rock Chevrolet GMC for everything. Shout out to GM's, GM Sales Tony Williams, and GM Derrick Jordan. Ryan Beavers Finance. You guys make it fun doing business. All dealerships need to take note of their ConOps.

Great service in a time of need I had to have it done in 3 days . It was completed in less then 2

Kyi at Castle Rock Chevy delivered an absolutely top tier vehicle buying experience. I’ve dealt with a lot of dealerships and salespeople over the years, and very few operate with the level of professionalism, honesty, and customer service that he does. He was extremely knowledgeable about the truck, transparent throughout the process, and never once made me feel pressured. What impressed me most was how much effort he put into making sure everything was right. He stayed in communication, handled issues quickly, answered every question thoroughly, and genuinely cared about making the experience a positive one instead of just making a sale. That kind of customer service is rare in today’s market. Kyi represents exactly what a dealership should want in a salesman. If you’re shopping at Castle Rock Chevy and want someone trustworthy, hardworking, and easy to work with, ask for him specifically. He earned my business and my recommendation without hesitation.

Not professional grade. Came in to look at a used 2014 Buick Regal. The car looked rough and had not been cleaned. Salesman J.B. didn't seem to know much about the car. Scheduled to come back when the car is clean and bring my wife. Salesman J.B. wasn't in for our appointment. Cesar helped us locate the car after several laps around the dealership. Finally located car but no keys. Bad news... service manager bought the car out from under us. What a waste of time. Offered possibly $500 off of a new vehicle. Not professional grade

Luke is an excellent Sales Manager and has provided professional service. We appreciate all that he has done.

I purchased an Audi Q5 in December,after expeiencing a total accident of my car. After a bit of a run around with the saleman, I contacted Anthony, the GM, Luke and Maurin - and they heard my concerns, and took the beste care of me! I do recommend this team of professionals. And, I love my car.

I left my vehicle with the dealership two times, but they were unable to fix the camera problem (it is intermittently not working). They said it was a programming issue, and they must not have the correct program to repair it. When I left my car the first time, I had thought the problem was still covered under warranty so was surprised when there was a charge since the service department had not communicated what the price for diagnostic work would be. When the problem continued after the second time they had my car, I called several times to request a refund of the $250 diagnostic fee; what good is a diagnosis if they can't fix it? Each time I called, the receptionist promised to pass my message along to the service manager and return my call, but I never got a return call (this happened 3 or 4 times). Finally when I called again and spoke to someone in the service department, he advised I bring the car in again. I gave up because I don't have time to keep taking and leaving the car that they had previously told me they weren't able to fix.

I called to schedule a service appt and actually reached a live person AT the dealership. Once I arrived, the shop was clean and the staff was very friendly. Abi took great care to review my requests. The work was done in a timely manner. Thanks for helping me with the coffee machine Abi. I will definitly be back.

Tech entered the truck with greasy shoes after oil change had to clean carpets and floor mats. Also on tire rotation all four chrome valve caps were missing not good service.

The service was amazing and the staff was friendly and attentive.I would definitely recommend friends and family to your dealership!

Auto start stop repaired and still does not work. Promised damaged paint a resolution, Promised return call which has not happened. Emailed dealership and no response from dealership.

I knew it was bad idea to bring my Silverado in for a collision/lane assist camera issue. This location is always lackluster in their service. I dropped it off at 8:30 am with Greg. I had to call him for an update. i purchased the extended warranty through Chevy and Greg acted like Ally Premier Protection wouldn’t answer the phone. I don’t believe Greg made any effort to reach out to Ally Premier Protection Because they have always answered unless it is a federal holiday. Now my vehicle sits throughout the rest of Friday, the weekend and no confidence it will even be revisited on Monday. Don’t use this locations. Their customer service is atrocious.

For our company, a prompt and professional response is paramount for scheduling. The team at the CRC-GMC is professional and knowledgeable. We value their honest and no nonsense approach to customer service.

Aliza was informative and offered helpful information about the Acadia. She also assisted me with setting up different options on the car. She also followed up with me to ensure everything was good to go.